gibaje FAQ — Frequently Asked Questions

To register at gibaje, you need to provide an active mobile number, your full name, and your date of birth. You must be at least 21 years old. Registering with accurate information ensures no issues when making withdrawals later. Only one account can be opened per mobile number.

First make sure you are using the correct mobile number and password. If you have forgotten your password, use the "Password Reset" option on the gibaje Login page. If the problem persists, contact 24/7 live chat support.

No, only one gibaje account is allowed per person. Creating multiple accounts may result in all accounts being closed and any balance being forfeited. Please use a single account responsibly.

After logging in, go to the "Account Settings" section where you will find the option to change your password. Confirm with your old password and set a new strong password. Changing your password regularly is a good security habit.

No. gibaje is for people aged 21 and above only. If age verification fails, the account will be cancelled. Keeping minors away from gaming is a priority for gibaje.

Deposits from bKash are usually instant — funds are added to your gibaje balance within a few seconds. If there is a delay for any reason, wait 5-10 minutes. If the problem continues, contact live chat with your transaction ID.

The minimum deposit at gibaje is ৳200. This applies to all three payment methods: bKash, Nagad, and Rocket. You can start with a small budget, but depositing more is wise if you want to take advantage of bonuses.

Yes, Nagad is fully supported. Select the Nagad option on the deposit page and make the payment to the designated number. Your balance will be updated once the transaction is confirmed.

gibaje usually completes withdrawals within 1 hour. After approval, the money will be sent to your bKash, Nagad, or Rocket number. The minimum withdrawal amount is ৳1,000.

gibaje itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are determined by the respective payment service's policies.

If a withdrawal request has been in "Pending" status for more than 1 hour, contact live chat. Provide the request time, amount, and payment method — the support team will resolve it quickly. Never request a withdrawal to a third-party number.

To bet on BPL matches at gibaje, go to the Sports section and find the current or upcoming BPL match. Choose your preferred outcome or market, enter the stake amount, and confirm. You can bet both before the match and during live play.

gibaje offers slot games from several leading providers including PG Soft, Pragmatic Play, and JILI. Popular games like Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace can be found on the slots page.

gibaje Casino features live table games from Evolution Gaming and Ezugi — including live roulette, live blackjack, live baccarat, and various game shows. You get the experience of playing directly with a real dealer.

RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 comes back for every ৳100 wagered — but this is a mathematical average and individual sessions may produce different results.

Yes, gibaje is fully mobile-friendly. You can easily play on any Android or iOS smartphone using a browser. There is no need to download a separate app — you get the full experience in a mobile browser.

gibaje uses certified Random Number Generator (RNG) technology. All game results are completely random and unbiased. SSL encryption keeps data secure and third-party audits are conducted on a regular basis.

gibaje gives new members a 100% bonus on their first deposit, up to ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,000 bonus — giving a total balance of ৳2,000. The bonus is added automatically when you make your first deposit after opening an account.

The wagering requirement for the welcome bonus is 10x — meaning you must wager the bonus amount 10 times before withdrawing. For example, if you receive a ৳1,000 bonus, you must wager ৳10,000 before withdrawal. Once the requirement is met, you can withdraw at any time.

The gibaje VIP program has four levels: Bronze, Silver, Gold, and Platinum. You can move up to higher levels by playing regularly. Cashback goes up to 0.3% per week at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum.

Yes. The welcome bonus applies to your first deposit, while the crash bonus is a special promotion for players who bet on Aviator or similar crash games. The two offers work under separate terms — visit the relevant page for details.

No, bonus funds cannot be withdrawn directly. Only winnings earned from the bonus can be withdrawn after the wagering requirement has been met. Your actual deposited money can be withdrawn at any time — but the bonus will be cancelled.

Yes. gibaje uses SSL encryption to keep all personal and financial information secure. Your data is never sold or shared with third parties. Read the privacy policy for more details.

gibaje takes responsible gaming seriously. You can set your own deposit limits or temporarily pause your account. For permanent self-exclusion, contact live chat. More details are available on the responsible gaming page.

gibaje's support team is available 24 hours a day, 7 days a week in Bengali via live chat. If you prefer to contact by email, write to [email protected]. Most issues are resolved quickly through live chat.

Change your password immediately and notify support via live chat. They will temporarily freeze your account and investigate. For your security, use a strong password and never share it with anyone.

Yes. gibaje only approves accounts for people aged 21 and above. You must provide your date of birth during registration, and identity verification may be required at the time of withdrawal. Protecting minors is one of gibaje's primary responsibilities.

The full terms and conditions are available on the terms and conditions page. You are encouraged to read the terms carefully before opening an account and before participating in any promotion.