gibaje Terms and Conditions

The following terms used in these terms and conditions shall apply with their defined meanings:

"Platform" or "Site"

The website operated by gibaje, its mobile version, and all associated digital services are collectively referred to as the "Platform". This platform provides online gaming, sports betting and casino services to users.

"User" or "Member"

Any person who has registered on the gibaje platform and/or is using its services is referred to as a "User" or "Member".

"Account"

The user's personal registered profile on the platform and the funds associated with it, used to access the platform.

"Terms"

All rules, regulations, policies and any amendments described in this document — which together form the agreement between gibaje and the user.

To register and use services on the gibaje platform, users must meet the following conditions:

• You must be 21 (twenty-one) years of age or older.
• You are operating the account in your own name and are not acting on behalf of anyone else.
• Online gaming is not legally prohibited in your area of residence.
• You are of sound mind and are using the platform of your own free will.
• You have never previously been banned from gibaje or had your account closed.
• You have not voluntarily self-excluded due to a gambling addiction.

For age verification purposes, gibaje may at any time request a copy of an identity card, national ID, or birth registration. If the required documents are not provided, the account may be temporarily or permanently closed.

3.1 Single Account Policy

Each individual may open only one account. Opening more than one account in the same person's name is strictly prohibited. If multiple accounts are operated from the same device, IP address or payment method, gibaje reserves the right to close those accounts and confiscate the funds.

3.2 Providing Accurate Information

You are required to provide accurate, complete and up-to-date information at the time of registration. Opening an account with false information is a serious violation and may result in account closure and forfeiture of deposited funds.

3.3 Account Security

It is entirely your responsibility to keep your username and password confidential. No third party may be given access to your account. If you suspect any unauthorised access, notify our support team immediately. gibaje will not be liable for any loss resulting from unauthorised use of your account.

3.4 KYC Verification

gibaje may at any time request completion of a Know Your Customer (KYC) verification process. This process may require a national ID card, passport or other government-issued documents. Withdrawals may be temporarily suspended until verification is complete.

4.1 Deposit Methods and Limits

The approved deposit methods on the gibaje platform are: bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳200.

4.2 Withdrawal Methods and Limits

The same methods used for deposits may be used for withdrawals. The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 1 hour after successful verification.

4.3 Source of Funds

You confirm that all deposited funds are obtained from a legitimate source and are not connected to money laundering or any other illegal activity. If evidence of illegal funds is found, gibaje reserves the right to notify the relevant authorities.

4.4 Failed or Rejected Transactions

If a transaction fails due to a technical error or a problem with the payment gateway, gibaje will attempt to resolve the issue as quickly as possible. Please contact the support team in such situations.

5.1 Welcome Bonus

gibaje offers new members a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: a deposit of ৳1,000 earns a ৳1,000 bonus (total ৳2,000); or a deposit of ৳42,000 earns a ৳20,000 bonus (total ৳62,000).

5.2 Wagering Requirement

Before bonus funds can be withdrawn, a 10x wagering requirement must be met. Example: if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing.

5.3 General Bonus Terms

• Each bonus offer may be claimed once at most, unless otherwise stated in the offer.
• If the wagering requirement is not completed within the specified time limit, the bonus will be cancelled.
• Bonus funds cannot be transferred to anyone else.
• Only one promotion may be active at a time when claiming a bonus.
• gibaje reserves the right to modify, suspend or cancel any bonus offer at any time.
• If misuse of any bonus terms is proven, the account may be closed.

5.4 VIP Program

The gibaje VIP program has 4 tiers: Bronze — weekly cashback up to 0.3%; Silver — weekly cashback up to 0.6%; Gold — weekly cashback up to 0.9%; Platinum — weekly cashback up to 1.2%. Advancement to each higher tier is determined based on the user's activity and contribution.

6.1 Game Results

The results of all games on the gibaje platform are determined by a certified Random Number Generator (RNG), which ensures fairness and transparency. Game results cannot be influenced, and gibaje itself does not intervene in them.

6.2 Technical Errors

If a game is interrupted or produces an abnormal result due to a technical error, gibaje reserves the right to refund the bet for that round or cancel the game. The decision regarding "payment cancellation due to technical error" is final.

6.3 Responsibility of Play

Users are fully responsible for their own betting decisions. gibaje is not liable for the outcome of any particular bet. Always maintain responsible behaviour while gaming.

6.4 Sports Betting

Rules applicable to cancelled sports event results or partially played events will be governed by gibaje's sports policy. If a match is not completed within the scheduled time, the bet may be cancelled and the deposit refunded.

The following activities are strictly prohibited on the gibaje platform:

• Creating or operating more than one account.
• Using another person's account or allowing another person to use your account.
• Engaging in fraudulent activity by exploiting bonus terms (Bonus Abuse).
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Conducting money laundering or illegal financial activity through the account.
• Attempting to hack or gain unauthorised access to the platform's technical infrastructure.
• Harassing or intimidating other users or gibaje staff.
• Using stolen or unauthorised payment methods.

All content on the gibaje platform — including logos, trademarks, graphics, software, text, images, audio and video elements — is protected under the intellectual property rights of gibaje or its licensors.

Users may not copy, distribute, reproduce, publish or use any content from the platform for commercial purposes without prior written permission from gibaje. Limited use for personal and non-commercial purposes is permitted.

To the maximum extent permitted by applicable law, gibaje will not be liable for:

• Financial loss incurred by the user as a result of gaming activity.
• Loss resulting from temporary unavailability of the platform or technical disruptions.
• Loss caused by the failure of third-party services (payment gateways, internet connections).
• Loss resulting from the user's own negligence or unauthorised use of the account.
• Interruption or loss caused by unforeseen or uncontrollable circumstances (Force Majeure).

The gibaje platform is provided on an "as is" basis and makes no express or implied warranties regarding its suitability for any particular purpose.

10.1 Closure at User Request

Any user may request the closure of their account at any time through the support team. Any remaining funds should be withdrawn before closure.

10.2 Closure by gibaje

gibaje may close any account without prior notice in the following circumstances:

• In the event of a breach of these terms and conditions.
• Upon evidence of fraudulent or suspicious activity.
• If registration was completed using false information.
• On the order of a court or regulatory authority.
• In the case of prolonged inactivity (more than 12 months).

If an account is closed due to a breach of terms, the bonus balance may be forfeited. However, actual deposited funds will be returned subject to verification.

gibaje places the highest importance on responsible gaming. We believe that gaming is a form of entertainment, not a means of solving financial problems.

Our platform has the following protective measures:

• The ability to set deposit limits.
• The option to take a voluntary temporary or permanent break.
• The ability to view account activity history.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page or contact the support team directly.

12.1 Complaint Submission Process

If you have any dispute or complaint, please first notify our support team via live chat or by email at [email protected]. We will try to provide an initial response within 72 hours.

12.2 Complaint Review

gibaje takes every complaint seriously. Necessary information and evidence will be collected during the dispute resolution process. The final decision made by gibaje will be binding on both parties.

12.3 Technical Error Claims

If a technical error results in an incorrect payout, gibaje reserves the right to void that transaction if the error is proven upon investigation. Any excess amount received from the user will be recovered.

gibaje reserves the right to modify, add to, or remove these terms and conditions at any time. In the case of changes:

• For minor changes, a notice will be published on the platform.
• For significant changes, users will be notified by email.
• Continued use of the platform after changes have been made will be considered as your acceptance of the updated terms and conditions.

The date of the latest update will be noted at the top of this page. It is recommended that you review this page regularly.

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Available 24/7 in Bengali
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day to assist you in Bengali.