gibaje Privacy Policy

gibaje ("we", "us", or "the platform") operates an online gaming platform for users in Bangladesh. When you create an account on gibaje, use our services, or visit our website, you agree to the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of information we collect about you, how that information is processed, in what circumstances it may be shared with others, and what measures we have taken to protect your data. We believe that data protection is a fundamental right, and it is upheld with the highest priority on our platform.

This policy applies to gibaje's website, mobile version, and all associated digital services. If you have any questions or concerns, please contact us directly.

gibaje collects two types of information: what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide

• Registration details: Full name, date of birth (for age verification), email address, and mobile number.
• Identity verification: A copy of your National ID (NID) or passport — required for responsible gaming and financial security.
• Financial information: Details of the payment methods (bKash, Nagad, Rocket) used for deposits and withdrawals — full account numbers are never stored.
• Communication records: A record of any conversations when you contact us via live chat or email.

2.2 Automatically Collected Information

• Technical data: IP address, browser type and version, operating system, and device type.
• Usage data: Which pages you visited and for how long, which games you played, and which features you used.
• Transaction history: A complete record of deposits, withdrawals, bonus receipts, and betting activity.
• Cookies and tracking: Session cookies, preference cookies, and analytics data.

We use the information collected for the following specific purposes:

3.1 Service Delivery and Operation

• Creating and maintaining your account and ensuring access to all services on gibaje.
• Processing deposit and withdrawal transactions — the minimum deposit is ৳200 and the minimum withdrawal is ৳1,000, typically completed within 1 hour.
• Correctly issuing welcome bonuses, VIP benefits, and other promotions.
• Providing 24/7 live chat support to resolve your requests and complaints.

3.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorized access.
• Age verification — only those aged 21 or above may create an account.
• Analyzing gambling patterns to ensure responsible gaming.

3.3 Service Improvement

• Analysis to improve platform performance and user experience.
• Planning new games, features, and promotions.
• Providing a personalized experience based on your preferences.

3.4 Communication

• Sending important account notifications, security alerts, and transaction confirmations.
• Informing you about promotional offers and updates, with your consent.

gibaje never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared to complete financial transactions via bKash, Nagad, or Rocket. These partners follow their own privacy policies.
• Technology service providers: Trusted partners for web hosting, security, and analytics — they process data only under our instructions.
• Legal obligations: Information may be provided in response to Bangladeshi law, court orders, or valid requests from government regulatory authorities.
• Corporate changes: In the event of a company merger, acquisition, or asset transfer, user data may be transferred. You will be notified in advance in such cases.
• Security and fraud prevention: Relevant information may be shared with concerned agencies to assist in investigating online fraud or cyberattacks.

In any of the above cases, data sharing is done only to the extent necessary and under appropriate contractual safeguards.

Cookies are small data files stored in your browser. gibaje uses the following types of cookies:

5.1 Essential Cookies

These cookies are required for the platform's core functionality — such as maintaining your login state, ensuring security, and processing transactions. Without them, the service will not work properly.

5.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalization details. They help improve your experience.

5.3 Analytics Cookies

These collect anonymous statistics to monitor and improve site usage. This data is never used to personally identify you.

Most browsers offer options to control cookies. However, disabling essential cookies may cause some platform features to stop working.

gibaje follows industry-standard security technologies and practices to protect your data:

• SSL/TLS encryption: All data exchanged between your browser and our servers is transmitted through encrypted channels.
• Data storage encryption: Stored sensitive data — particularly identity and financial information — is kept in encrypted format.
• Access controls: Only authorized staff can view your data for specific purposes. All access is logged.
• Two-step verification: An additional verification process is required for sensitive changes to your account.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• Firewall and intrusion detection: Automated systems remain active to detect and block suspicious activity.

That said, no method of transmitting or storing data over the internet can be guaranteed to be 100% secure. If there is any risk of a security breach, we will notify you immediately.

We retain your data for as long as it is necessary or legally required:

7.1 Active Accounts

All data is retained for the full duration that your account remains active. Transaction history, bonus records, and gaming activity data are necessary for service quality and transparency.

7.2 After Account Closure

To meet legal and regulatory requirements, certain data (financial records, identity verification details) may be retained for a defined period after account closure. Once no longer relevant, data is securely deleted.

7.3 Data Deletion Requests

You may request that your data be deleted. However, data related to legal obligations, ongoing disputes, or fraud investigations may not be immediately deletable. For this, please contact [email protected].

You have the following rights on gibaje:

• Right to access: You may request to know what data we hold about you. We will respond as soon as possible.
• Right to correction: If any of your data is incorrect, you may request that it be corrected. This can be done via account settings or through support.
• Right to deletion: In certain circumstances you may ask for your data to be deleted — we will do so unless there is a legal obligation to retain it.
• Right to restrict processing: In specific cases you may request that the use of your data be temporarily limited.
• Right to portability: You may request a copy of your data in a readable format.
• Right to object: You may request to opt out of marketing communications at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

gibaje strictly does not collect data from or provide any services to anyone under the age of 21. Age verification is a mandatory step during registration.

If we become aware that a minor has created an account on our platform, that account will be closed immediately and all associated data will be securely deleted.

If a parent or guardian suspects that their minor child is using our platform, please contact [email protected] immediately.

gibaje may review and update this privacy policy from time to time. Reasons for changes may include:

• Changes in law or regulatory requirements.
• The introduction of new technologies or services.
• Improvements based on user feedback and suggestions.
• Enhancements to security practices.

Before any significant change, we will notify you by email or through a platform notification. If you continue using the platform after the change, you will be considered to have accepted the new policy.

The date of the most recent update will always be noted at the top of this page.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

You can also read our other policies and information: Terms and Conditions, Responsible Gaming, and FAQ.